Plank is a well-known name in the field of mattresses and similar products. Plank’s other items include cushions, blankets, bed covers, animal beds, car seats, and headboards.
At Plank mattress, you can return a product only within 120 days. The reason behind this extended period is that it could take a long time for your body to adjust to the product. So that does not leave room for you to make any uninformed or erroneous judgment about the product. Some reviews say that it took them 30 nights for their body to adjust to the mattress and that now everything is so delicate and comforting.
Steps to initiate return policy.
For Mattresses.
The client can reach out to them via their customer care phone number, 1-888-210-8751, to make a complaint. An assistant will examine the customer’s queries and worries and, once checked, would determine if they are eligible for return. For a customer to even be considered for a return, they should have bought the mattress for at least 21 days, and they should still be within the 120-day trial period. Outside these bounds would not make sense for the assistant to give a valuable introspection and initiate a return process. The assistant would have to check the physical state of the mattress and check for any tear and salubrity maintenance. The total item price of the mattress will be reimbursed to you, minus any discounts, interest, and delivery expenses.
Certain clients have reported that it requires their bodies a while to acclimate to the mattress around one month in some cases. This is certainly relevant for those who have recently slept on a worn-out or unconducive mattress. This might be the cause of your soreness when you wake up.
It is recommended that you use your new product for at least a month to fully acclimate.
Before you contemplate returning your Plank mattress, keep in mind that it is perfect for back or side campers and stomach sleepers, People who are athletic and want to relieve stress on their joints should use this product, and also warm sleepers who wish to stay warm at night
Plank mattresses should be avoided for the aforementioned purposes:
Those who wish to burrow deeper into their mattress, people who are heavier and require further assistance, and those who sleep on their stomachs and require a mattress topper
For Pillows and Beddings.
As with Mattresses, the client is allowed to call for a refund only after 120 days from the day of delivery of the pillow(s)The service center will inquire from you if you have used the pillow for at least 30 days before the complaint is made. The 30 days is to ensure that your body gets used to the pillow. So, you should ensure that you use the pillow for this amount of time before calling in order to receive feedback on the next steps. An important factor for the return to be possible is that the pillow must still be clean and undamaged by the time your request for a return. You may equally reach out to the call center during your trial period to request assistance while using your pillow.
For Bedframe.
An advantage of Plank Mattress is that they give room for a 120-night trial starting from the day of delivery. After those days are done, you would be eligible to call for a return. Also, you will require to use the product for at least 21 days before requesting a return in order to allow your body to get used to the product. You can call the customer service number in case you wish to receive some tips and feedback on how to use and manage your product. The bed frame must be completely operational, tidy, unbroken, and in its appropriate packing when returned. The moment an assistant will validate your request, you will receive a return shipping label that will have a visible return code on it. The bedframe, in particular, has a 10% returning fee. The client would be responsible for bringing the repacked product to a Fedx agency or any other allowed shipping agency. Plank Mattress would introspect the returned product to see if it is in good condition before proceeding with any procedures. If the bedframe is in good condition, you will be eligible for return but if it does not, the client would be informed by email of the reasons why the product can not be returned.
For other accessories (Weighted Sleep Mask, Seat Cushion, Pet Bed)
In case you are disappointed with your goods for any cause, Plank Mattress allows you to return them within a period of one month from delivery. Your Weighted Sleep Mask, Seat Cushion, and Pet Bed must be spotless, intact, and in their proper packing to be considered for a return.
Conclusion
Overall, Plank Mattress strives to provide its clients with the finest sleep possible. On all mattresses, they provide a substantial 120-night comfort trial—a risk-free choice with free shipping, replacements, and refunds.
The mattress is backed by a 10-year warranty, which is more than most internet mattress dealers have existed.
Finally, they have sleep specialists on hand to assist you in meeting your individual sleep requirements.
